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Frequently asked questions

How booking works, what a fare includes, airports and flight tracking, the vehicles you can book, the tools partner companies run, and how your details are handled.

Booking a transfer

Fares, payment and invoices

Airports, FBOs and flight tracking

Vehicles and chauffeurs

Operator and driver tools

Accounts, privacy and data

Still need a hand?

Changes to a booking are handled by the company running your transfer. Everything else starts here.